Effective date: May 23, 2026
Plain-English summary
This is a binding legal contract. The plain-English summary below is provided as a reading aid only and is not itself the contract; the numbered sections below are.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Nami ("Company," "we," "us," or "our"), governing your access to and use of the Nami platform, including the web application, the Slack integration, the API endpoints used by the dashboard and Slack, and all related services (collectively, the "Service").
By creating an account, installing our Slack application, clicking "I agree," or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case "you" and "your" refer to that entity.
If you do not agree to these Terms, you must not access or use the Service. The individual installing the Service represents and warrants that they are authorized by their organization to do so.
Nami is a cloud-based performance management platform that integrates with Slack. The Service enables organizations to:
The Service is a software tool. It does not provide professional, legal, HR consulting, psychological, medical, or other regulated advice, and it does not make employment decisions on your behalf (see Section 7).
We may, at any time and in our sole discretion, modify, add, suspend, or discontinue any feature or portion of the Service. We will use commercially reasonable efforts to give advance notice of material adverse changes to existing functionality, but no such notice is required for security fixes, urgent maintenance, or beta features.
Access to the Service is authenticated through your Slack workspace using Slack's OAuth 2.0 protocol. The individual who installs the Nami Slack application becomes the initial workspace administrator ("Admin"). Admins may grant and revoke role assignments (Admin, HR, Manager, Employee) for other workspace members.
You are solely responsible for:
We are not responsible for any loss or damage arising from your failure to comply with the above obligations, including unauthorized access resulting from compromised Slack credentials, misconfigured Slack permissions, or role assignments made by your Admin.
The Service is offered on a per-active-user, monthly-billed subscription basis at the prices listed on our pricing page. Enterprise customers may negotiate alternative pricing, payment terms, and service levels under a separate written agreement.
We may offer a free trial of the Service for a limited period (currently fourteen (14) days). The trial begins when you start the trial through Stripe or our dashboard. Unless you cancel before the trial ends, your subscription will automatically begin at the end of the trial and you will be charged at the then-current price for the number of active users in your workspace. We may modify, shorten, or discontinue the free trial at any time without notice. Free trials are available once per workspace; we reserve the right to deny a trial if we suspect abuse.
Payment is processed by Stripe, Inc. ("Stripe"). By subscribing, you also agree to be bound by Stripe's Terms of Service. We do not see, store, or process card numbers or bank account details on our servers.
Subscriptions automatically renew at the end of each billing period at the then-current price for the active user count in your workspace, unless cancelled before the renewal date. You may cancel at any time from your dashboard billing settings or through the Stripe customer portal. Cancellation takes effect at the end of the current paid billing period; no partial-period refunds are issued.
Your subscription fee is based on the number of active users in your workspace during the billing period. We use Slack's directory and your role assignments to compute active users; deactivated Slack users and Slack guests are excluded. Adding or removing users mid-cycle may result in proration as configured in Stripe. You are responsible for managing seat counts and for any charges resulting from users you or your Admin chose to grant access to.
Prices are exclusive of taxes, levies, duties, and similar governmental assessments, including value-added, sales, use, or withholding taxes that can be assessed by any jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with your subscription, except for taxes based on our net income. Where we are required to collect Taxes, they will be added to your invoice.
If a payment is declined or remains unpaid, we may suspend or terminate your access to the Service after providing reasonable notice. Suspension does not relieve you of any obligation to pay amounts owed. We may charge interest on overdue balances at the lower of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, plus reasonable collection costs.
All fees are non-refundable except where required by applicable law. Refund requests may be submitted to hello@namihr.com and will be reviewed on a case-by-case basis at our sole discretion.
We may change our pricing at any time. Price changes for existing subscriptions will take effect at the start of the next billing period following at least thirty (30) days' notice to the Admin email on file. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing. If you do not accept a price change, your sole remedy is to cancel before the change takes effect.
You retain all rights, title, and interest in and to all data, content, and information you or your users submit to the Service ("Customer Data"). We claim no ownership over Customer Data.
You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, store, process, and use Customer Data solely to (a) provide and improve the Service for you, (b) prevent or address abuse, fraud, or security issues, (c) comply with law, and (d) carry out the purposes described in our Privacy Policy. This license terminates when Customer Data is deleted under Section 12.
We may create aggregated, anonymized, or de-identified data derived from Customer Data ("Aggregated Data") that cannot reasonably be used to identify you, your organization, or any individual. We may use Aggregated Data for any lawful business purpose, including product improvement, benchmarking, security research, and industry reporting.
Each workspace's Customer Data is isolated at the database layer using row-level security policies and cross-tenant validation triggers. Customer Data from one workspace is not accessible to users of another workspace.
You are solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data submitted to the Service, and for the lawful basis on which that data is collected from your employees. This includes ensuring that performance reviews, ratings, calibration grades, feedback, survey responses, and any other data entered by your users comply with applicable employment laws, anti-discrimination laws, works-council and employee-representation requirements, data-protection laws, and your own internal policies.
We have no obligation to review, validate, or moderate Customer Data for compliance with any law, regulation, or internal policy. The Service is a tool that facilitates your performance management processes — all HR decisions, employment actions, compensation decisions, promotion decisions, performance-improvement plans, terminations, and personnel judgments made using information from the Service are your sole responsibility.
The Service is designed to store workplace performance information such as review ratings, written comments, goals, and competency assessments. The Service is not designed to store or process highly sensitive personal data, including but not limited to: government-issued identification numbers, financial account information, health or medical records, genetic data, biometric data, precise geolocation, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, sex life, trade-union membership, or criminal-history information.
If you or your users choose to include any such information in free-text fields (such as review comments, feedback messages, or goal descriptions), you do so at your own risk and assume full responsibility for compliance with applicable data-protection, employment, and anti-discrimination laws, including obtaining any necessary consents and lawful bases. We disclaim all liability for the storage, processing, or potential exposure of sensitive data that you voluntarily submit to the Service.
You agree not to, and will not permit any user under your account to:
We reserve the right (but have no obligation) to investigate and take appropriate action against any user who, in our sole discretion, violates this section, including without limitation removing content, suspending or terminating accounts, and cooperating with law enforcement.
The Service is a software tool. Information presented in the Service — including review responses, ratings, calibration grades, ranking tiers, competency heatmaps, eNPS scores, pulse-survey results, goal progress, and analytics — is provided for your decision-makers to consider in their own judgment.
You are the employer or the agent of the employer with respect to your workforce and are the decision-maker for all employment actions, including hiring, promotion, compensation, discipline, performance-improvement, retention, and termination decisions. We are not your agent, advisor, or co-employer. We do not make, recommend, ratify, or take responsibility for any employment decision.
You acknowledge and agree that:
Without limiting Section 11 (Limitation of Liability), we disclaim all liability for employment decisions you make and for claims by your employees, former employees, applicants, or third parties arising from those decisions.
The Service and its original content (excluding Customer Data), features, functionality, design, code, documentation, the Nami name, the Nami logo, trademarks, service marks, trade dress, and all related intellectual property are and will remain the exclusive property of Nami and its licensors. The Service is protected by copyright, trademark, trade-secret, and other laws.
These Terms do not grant you any right, title, or interest in the Service or our intellectual property other than the limited, non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms.
If you, your users, or any third party submit ideas, suggestions, feature requests, bug reports, roadmap votes, or other feedback about the Service to us ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, fully transferable license to use, reproduce, distribute, modify, create derivative works from, and otherwise exploit such Feedback for any purpose, without obligation to you. Feedback is not Customer Data and is not subject to confidentiality.
We may identify you as a customer of the Service and use your name and logo on our website and marketing materials. You may opt out of this by emailing hello@namihr.com. Any case studies, quotes, or testimonials beyond name-and-logo use require your prior consent.
The Service integrates with and relies upon third-party services, including without limitation Slack (for authentication and messaging), Stripe (for payment processing), Supabase and Vercel (for hosting and infrastructure), and Google (for advertising conversion measurement on our marketing pages). Your use of these third-party services is subject to their respective terms and privacy policies.
We are not responsible for the availability, accuracy, security, or content of third-party services. If a third-party service becomes unavailable, deprecated, or changes its terms or APIs in a way that affects the Service, we shall not be liable for any resulting disruption or limitation, and we may modify or remove affected functionality without notice.
We may make pre-release, beta, alpha, preview, evaluation, or experimental features ("Beta Features") available from time to time. Beta Features are clearly identified or otherwise designated. Beta Features are provided "AS IS" for evaluation only, may not function as intended, may be modified or withdrawn at any time, are excluded from any service level commitment, and may be subject to additional terms. We disclaim all liability arising out of your use of Beta Features and recommend you not use Beta Features with critical workflows.
We use commercially reasonable efforts to make the Service available, but we do not guarantee uninterrupted, error-free, secure, or timely access. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We may perform scheduled maintenance, deploy updates, suspend the Service for security reasons, or experience unplanned outages. We do not offer a contractual service-level commitment under these Terms; enterprise customers may negotiate a separate SLA.
Support is provided via email at hello@namihr.com during normal business hours. Response times are not guaranteed and vary by inquiry. Enterprise customers may negotiate dedicated support under a separate agreement.
We do not guarantee any specific outcomes, improvements in employee performance, employee engagement, retention, productivity, or business results from your use of the Service. All performance management decisions and outcomes remain your sole responsibility.
To the maximum extent permitted by applicable law:
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, uninterrupted use, and any warranties arising out of course of dealing, course of performance, or trade usage.
Without limiting the foregoing, we do not warrant that:
You acknowledge that bugs, errors, and unexpected behaviour occur in software products and that their occurrence does not constitute a breach of these Terms. You use the Service at your own risk.
We do not guarantee that Customer Data will not be subject to inadvertent damage, corruption, loss, deletion, modification, or unavailability. While we maintain industry-standard backup procedures with our infrastructure providers, we are not liable for any loss of or damage to Customer Data arising from system failures, security incidents, third-party infrastructure outages, mistaken deletions by your users, or any other cause. You are solely responsible for maintaining independent backups of any Customer Data you consider critical. The Service includes CSV-export features for reviews, goals, and analytics; we strongly recommend you use them.
To the maximum extent permitted by applicable law:
In no event shall Nami, its officers, directors, shareholders, employees, agents, contractors, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, reputation, revenue, data, business opportunities, use, anticipated savings, or other intangible losses, arising out of or in connection with:
Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100 USD).
These limitations apply regardless of the legal theory upon which the claim is based — whether in contract, tort (including negligence), strict liability, statutory liability, breach of warranty, or otherwise — and even if we have been advised of the possibility of such damages, and even if a limited remedy provided for herein is found to have failed of its essential purpose.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be limited or excluded; or (d) a party's indemnification obligations under Section 13.
In the event of a confirmed security incident resulting from our failure to maintain commercially reasonable security measures, our aggregate liability for claims arising from that incident shall not exceed the greater of: (a) the total amount you paid to us in the twenty-four (24) months immediately preceding the incident, or (b) two hundred U.S. dollars ($200 USD). This elevated cap applies only to direct damages caused by our breach of our security obligations and does not modify the exclusion of consequential damages set forth above.
You agree that any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action accrues or, if later, within one (1) year after you discover or reasonably should have discovered the facts giving rise to the claim. Any claim filed after this one-year period is permanently barred. This limitation applies to the fullest extent permitted by applicable law.
You acknowledge that the pricing of the Service reflects the allocation of risk set forth in these Terms, including the disclaimers of warranties and the limitations of liability. The limitations and exclusions in this Section 11 and in Section 10 are an essential basis of the bargain between you and us.
You agree to defend, indemnify, and hold harmless Nami, its officers, directors, shareholders, employees, agents, contractors, partners, suppliers, and licensors from and against any and all third-party claims, demands, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:
We will promptly notify you of any claim subject to indemnification and you will control the defense and settlement, provided that you will not settle any claim that imposes liability or admission of fault on us without our prior written consent. We may participate in the defense with counsel of our choosing at our own expense. This obligation survives termination of these Terms and your use of the Service.
Each party may disclose to the other party non-public information that is identified as confidential or that should reasonably be understood to be confidential ("Confidential Information"). Customer Data is your Confidential Information; the Service's non-public features, performance characteristics, pricing, and roadmap are our Confidential Information.
The receiving party will: (a) use Confidential Information only to fulfil its obligations and exercise its rights under these Terms; (b) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information of like importance, but no less than reasonable care; and (c) not disclose Confidential Information to any third party except to its employees, contractors, agents, and advisors who have a need to know and who are bound by written confidentiality obligations at least as protective as these Terms.
Confidential Information does not include information that is: (i) publicly available through no fault of the receiving party; (ii) lawfully received from a third party without restriction; (iii) independently developed without use of Confidential Information; or (iv) required to be disclosed by law or legal process, provided the receiving party gives prompt notice where legally permitted.
You may cancel your subscription at any time through the dashboard billing settings or the Stripe customer portal. You will retain access to the Service until the end of your current paid billing period. No refund is issued for the remaining portion of the period.
We may suspend your access to the Service, in whole or in part, immediately and without prior notice if we reasonably believe: (a) your account or use of the Service poses a security, fraud, or compliance risk; (b) you are in material breach of these Terms; (c) your account is significantly past due; or (d) suspension is required by law or legal process. We will use commercially reasonable efforts to notify you of the reason for suspension and to restore access promptly once the cause is resolved.
We may terminate your access to the Service, in whole or in part, immediately and without liability if: (a) you materially breach these Terms and fail to cure within fifteen (15) days of written notice; (b) you fail to pay amounts when due and do not cure within fifteen (15) days of notice; (c) we discontinue the Service or any part of it; (d) we are required to do so by law or legal process; or (e) we reasonably determine continued provision of the Service would pose a security risk to other customers or to our infrastructure.
Upon termination or expiration: (a) your right to use the Service ceases immediately; (b) we will retain Customer Data for thirty (30) days to allow you to request an export or reactivate; (c) after that grace period, we will permanently and irreversibly delete Customer Data from our production systems, subject to residual copies in backups deleted within an additional thirty (30) days as described in our Privacy Policy; and (d) all fees owed through the effective date of termination remain due.
Sections 4 (to the extent of unpaid amounts), 5 (Customer Data), 6 (Acceptable Use), 7 (HR Disclaimer), 8 (Intellectual Property and Feedback), 10.4–10.5 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Confidentiality), 15 (Governing Law), 16 (Dispute Resolution), and 17 (General Provisions) survive any termination or expiration of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 16, any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and each party consents to the personal jurisdiction of such courts and waives any objection to venue.
Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at hello@namihr.com and providing a written description of the claim and the relief sought. We will attempt in good faith to resolve the dispute within sixty (60) days. If we cannot, either party may proceed.
You and Nami may, by mutual written agreement, submit any dispute, claim, or controversy arising out of or relating to these Terms or the Service to binding individual arbitration administered by JAMS in accordance with its applicable rules. The arbitration will be conducted in English in Wilmington, Delaware, or another location both parties agree to. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator may award only the relief that would be available in court under applicable law.
To the maximum extent permitted by applicable law:
You and Nami agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator (if any) and any court may not consolidate more than one person's claims or preside over any form of representative or class proceeding. You and Nami expressly waive any right to a trial by jury.
Notwithstanding the foregoing, either party may bring an action in any court of competent jurisdiction for injunctive or other equitable relief to protect its intellectual property rights or Confidential Information, without first complying with the informal-resolution or arbitration provisions of this Section.
These Terms, together with the Privacy Policy, any Data Processing Agreement, any order form, and any signed Enterprise agreement, constitute the entire agreement between you and Nami regarding the Service and supersede all prior agreements, understandings, and communications. In the event of a conflict between these Terms and a signed Enterprise agreement, the Enterprise agreement controls.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. Any attempted assignment in violation of this section is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Notices to you may be sent by email to the Admin email associated with your workspace or via a prominent notice within the Service, and shall be deemed received when sent. Notices to us must be sent by email to hello@namihr.com. You are responsible for keeping your Admin email current.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, pandemics or epidemics, public-health emergencies, labour disputes, government actions, sanctions, embargoes, export-control restrictions, power failures, internet or telecommunications failures, cyberattacks (including distributed denial-of-service attacks, ransomware, supply-chain attacks, or other malicious activity by third parties), security incidents affecting our third-party infrastructure providers (including but not limited to AWS, Supabase, Vercel, Slack, Stripe, or Google), changes in applicable law or regulation, or any other event of similar nature or force. If a force-majeure event continues for more than ninety (90) consecutive days and materially prevents performance, either party may terminate these Terms upon written notice.
You represent and warrant that you are not, and are not acting on behalf of, any person or entity that is: (a) located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S., U.K., E.U., or U.N. sanctions; or (b) listed on any U.S. or other applicable sanctions or denied-persons list (including the U.S. Treasury Department's Specially Designated Nationals list). You will not use the Service in violation of U.S. or other applicable export-control or sanctions laws and will not permit any user to do so.
These Terms are for the sole benefit of you and Nami and do not create any rights in any third party, except that our affiliates, officers, directors, employees, suppliers, and licensors are intended beneficiaries of the disclaimers, limitations of liability, and indemnification provisions.
The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, employment, fiduciary, or franchise relationship between the parties.
The Service is "commercial computer software," as that term is defined at 48 C.F.R. § 2.101. Use, duplication, and disclosure of the Service by or on behalf of the U.S. government is subject solely to the terms of this Agreement, in accordance with 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email to the Admin email on file or by a prominent notice within the Service at least thirty (30) days before the changes take effect. The "Effective date" at the top of this page indicates when these Terms were last revised. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before they take effect.
Questions about these Terms? Get in touch: