Effective date: March 27, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Nami ("Company," "we," "us," or "our") governing your access to and use of the Nami platform, including the web application, Slack integration, APIs, and all related services (collectively, the "Service").
By creating an account, installing our Slack application, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" refer to that entity.
If you do not agree to these Terms, you must not access or use the Service.
Nami is a cloud-based performance management platform that integrates with Slack. The Service enables organizations to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
Access to the Service is authenticated through your Slack workspace using Slack's OAuth 2.0 protocol. The individual who installs the Nami Slack application and completes the subscription setup becomes the initial workspace administrator ("Admin"). Admins may assign roles (Admin, HR, Manager, Employee) to other workspace members.
You are solely responsible for:
We are not responsible for any loss or damage arising from your failure to comply with the above obligations, including any unauthorized access resulting from compromised Slack workspace credentials.
The Service is offered on a per-user, subscription basis with monthly or annual billing cycles. Plan tiers (Free, Starter, Professional, Enterprise) differ in user capacity, features, and support levels. Current pricing and plan details are available on our pricing page and may be updated from time to time.
All payment processing is handled by Stripe, Inc. ("Stripe"). By subscribing, you agree to Stripe's Terms of Service. We do not store credit card numbers or bank account details on our servers.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time through the billing settings in your dashboard or via the Stripe customer portal.
Your subscription fee is based on the number of active users in your workspace. You are responsible for managing your user count within the limits of your selected plan.
All fees are non-refundable except where required by applicable law. Refund requests may be submitted to support@getperf.com and will be reviewed on a case-by-case basis at our sole discretion.
We may change our pricing at any time. Price changes for existing subscriptions will take effect at the start of the next billing period following at least thirty (30) days' notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing.
You retain all rights, title, and interest in and to all data, content, and information that you or your users submit to the Service ("Customer Data"). We claim no ownership over Customer Data.
You grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely to the extent necessary to provide, maintain, and improve the Service, and as otherwise described in our Privacy Policy.
We may create aggregated, anonymized, or de-identified data derived from Customer Data ("Aggregated Data") that cannot reasonably be used to identify you or any individual. We may use Aggregated Data for any lawful business purpose, including product improvement, benchmarking, and research.
Each workspace's data is logically isolated using database-level row-level security policies and cross-tenant validation. Customer Data from one workspace is never accessible to users of another workspace.
You are solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data submitted to the Service. This includes ensuring that performance reviews, feedback, survey responses, and any other data entered by your users comply with applicable employment laws, anti-discrimination laws, and your own internal policies.
We have no obligation to review, validate, or moderate Customer Data for compliance with any law, regulation, or internal policy. The Service is a tool that facilitates your performance management processes — all HR decisions, employment actions, and personnel judgments made using information from the Service are your sole responsibility.
The Service is designed to store workplace performance data such as review ratings, feedback, goals, and competency assessments. The Service is not designed to store or process highly sensitive personal data, including but not limited to: government-issued identification numbers, financial account information, health or medical records, biometric data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal history.
If you or your users choose to include such information in free-text fields (such as review comments or feedback messages), you do so at your own risk and assume full responsibility for compliance with applicable data protection laws, including obtaining any necessary consents. We disclaim all liability for the storage, processing, or potential exposure of sensitive personal data that you voluntarily submit to the Service.
You agree not to, and will not permit any user under your account to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including without limitation, removing content, suspending or terminating the offending user's account, and reporting such activity to law enforcement authorities.
The Service and its original content (excluding Customer Data), features, functionality, design, code, documentation, trademarks, logos, and all related intellectual property are and will remain the exclusive property of Nami and its licensors. The Service is protected by copyright, trademark, and other laws.
These Terms do not grant you any right, title, or interest in the Service, the Nami name, the Nami logo, or any other intellectual property owned by us, except for the limited right to use the Service in accordance with these Terms.
The Service integrates with and relies upon third-party services, including but not limited to Slack (for authentication and messaging), Stripe (for payment processing), and cloud infrastructure providers (for hosting and storage). Your use of these third-party services is subject to their respective terms and privacy policies.
We are not responsible for the availability, accuracy, or content of third-party services. We do not endorse and are not liable for any damage or loss caused by your reliance on or use of any third-party services. If a third-party service becomes unavailable or changes its terms in a way that affects our ability to deliver the Service, we shall not be liable for any resulting disruption or limitation.
We use commercially reasonable efforts to make the Service available, but we do not guarantee uninterrupted, error-free, or secure access. The Service is provided on an "as available" basis. We may perform scheduled maintenance, deploy updates, or experience unplanned outages that temporarily affect availability.
The Service is a tool to facilitate performance management processes. We do not guarantee any specific outcomes, improvements in employee performance, or business results from your use of the Service. All performance management decisions remain your sole responsibility.
Support is provided via email at support@getperf.com. Response times and support levels vary by subscription plan. Enterprise customers may negotiate dedicated support and service level agreements ("SLA") under a separate agreement.
To the maximum extent permitted by applicable law:
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, and any warranties arising out of course of dealing or usage of trade.
Without limiting the foregoing, we do not warrant that:
You acknowledge that bugs, errors, and unexpected behavior may occur in software products and that such occurrences do not constitute a breach of these Terms. You use the Service at your own risk.
We do not guarantee that Customer Data will not be subject to inadvertent damage, corruption, loss, or removal. While we maintain industry-standard backup procedures, we are not liable for any loss of or damage to Customer Data arising from system failures, security incidents, third-party infrastructure outages, or any other cause. You are solely responsible for maintaining independent backups of your critical data. We strongly recommend that you regularly export your data using the export features provided in the Service.
To the maximum extent permitted by applicable law:
In no event shall Nami, its officers, directors, employees, agents, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, revenue, data, business opportunities, use, or other intangible losses, arising out of or in connection with:
Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
These limitations apply regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be lawfully limited or excluded; or (d) willful misconduct or gross negligence on our part.
In the event of a confirmed security incident resulting from our failure to maintain commercially reasonable security measures, our aggregate liability for claims arising from that incident shall not exceed the greater of: (a) the total amount you paid to us in the twenty-four (24) months immediately preceding the incident, or (b) two hundred US dollars ($200). This elevated cap applies only to direct damages caused by our breach of our security obligations and does not expand the exclusion of consequential damages set forth above.
You agree that any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action accrues or the claim is discovered (whichever is later). Any claim filed after this one-year period is permanently barred. This limitation applies to the fullest extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless Nami, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of and access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or contractual right; (d) your Customer Data; or (e) any claim that your Customer Data caused damage to a third party. This defense and indemnification obligation will survive the termination of these Terms and your use of the Service.
You may cancel your subscription at any time through the billing settings in your dashboard or by contacting us. Upon cancellation, you will retain access to the Service until the end of your current paid billing period. No refund will be issued for the remaining portion of a billing period.
We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) breach of these Terms; (b) non-payment of fees; (c) requests by law enforcement or government agencies; (d) extended periods of inactivity; or (e) unexpected technical or security issues.
Upon termination, your right to use the Service ceases immediately. We will retain your Customer Data for thirty (30) days following termination to allow you to request an export. After this retention period, we will permanently and irreversibly delete your Customer Data from our systems.
Sections 5 (Customer Data), 7 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law), 15 (Dispute Resolution), and 17 (General Provisions) shall survive any termination or expiration of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction of such courts.
Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at legal@getperf.com. We will attempt to resolve the dispute informally within sixty (60) days. If we cannot resolve the dispute informally, either party may proceed with formal legal action as described in Section 14.
For Enterprise customers, disputes may be subject to binding arbitration under the rules of the American Arbitration Association, if agreed upon in a separate Enterprise agreement.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice within the Service at least thirty (30) days before the changes take effect. The "Effective date" at the top of this page indicates when these Terms were last revised.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription.
These Terms, together with the Privacy Policy and any order forms or Enterprise agreements, constitute the entire agreement between you and Nami regarding the Service and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, epidemics, labor disputes, government actions, sanctions, embargoes, power failures, internet or telecommunications failures, cyberattacks (including distributed denial-of-service attacks, ransomware, or other malicious activity by third parties), security incidents affecting our third-party infrastructure providers (including but not limited to AWS, Supabase, Vercel, Slack, or Stripe), changes in applicable law or regulation, or any other event of similar nature or force. If a force majeure event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon written notice.
If you have any questions about these Terms of Service, please contact us: